How to Choose the Best Carpet Cleaning Service

There are an estimated 27,000 carpet cleaning companies in Australia. According to IbisWorld, this is an $8 Billion industry that is expected to grow conservatively at 2% per annum for the next five (5) years.

With such robust numbers, we should expect more players entering the industry. The question for home owners with carpets is how to choose the best carpet cleaning service in Australia. This article was created with the help of

Here are five things to consider when choosing a carpet cleaning company.

1. Consider only carpet cleaning companies certified with the IICRC

The Institute of Inspection Cleaning and Restoration or IICRC is the organization which ensures best practices in the carpet cleaning industry are respected and upheld by its proprietors.

The IICRC has representation in the United Kingdom, Canada, the United States, Japan and Australia. To date, the IICRC has certified more than 50,000 carpet cleaning technicians and companies. When a carpet cleaning company is certified by the IICRC, you will be rest assured that its professionals are updated with the latest techniques and processes to guarantee the best results.

The IICRC have access to new technologies and techniques in steam cleaning, soil and water extraction methods plus the best and safest methods for dry and wet cleaning. They have first-hand information on the best chemicals and compounds for cleaning carpets of various fibers. A company that is certified by the IICRC will receive all of this information and will undergo the required training.

2. Conduct due diligence work

There are several sources to turn to when looking for a carpet cleaning service.

Of course, you have the Internet. Type in the keywords “carpet cleaning services” plus your city and the search results will turn in hundreds of potential service providers. Clicking on to the first website that shows up on the search list is not always the best idea.

A better approach would be to look for a website that gives reviews on carpet cleaning companies in your area. You have to make sure the review site is reputable and is not ranking companies based on advertising revenues. The truth is it would be hard to tell. You would have to do some sleuthing and research by comparing other review sites. Another way would be to list the top five carpet cleaners and do separate research on each of them.

You should also try to ask trusted friends and associates for referrals or recommendations. Surely, they will not recommend a company that will not do a commendable job. But still the same, you should conduct due diligence procedures on all recommended carpet cleaning companies.

3. Do your research

When you’ve short-listed candidates for the project, meet with them and find out about their services, experience and the processes they use. Before you do this, make sure you are well-prepared by doing the research.

The Internet is rife with references on carpet cleaning services and procedures. Keep in mind that even if you spend eight hours a day, seven days a week reading up on carpet cleaning, you will not come close to approximating the level of knowledge of the professionals. Your objective in doing the research is to stay informed, updated and have a level of understanding that can steer but not get you lost in the discussion.

Some carpet cleaning companies will send a representative to inspect your home. The purpose is to evaluate the situation and draw up a proposal. Find out as much as you can about their processes and technologies. Not all carpet cleaners have the same methodologies. Some may not favor the encapsulation method because they prefer unit mounted steam cleaning.

Listen to what each service provider has to say and make your own objective conclusions.

4. Do not base your decision on the lowest quotation.

Yes, we all want to save money and carpet cleaning services would cost more than doing the job yourself.

But remember cleaning carpets isn’t just about removing dirt, stains and dust mites. It is also about maintaining the original quality of the material the carpet is made of. Carpets are not cheap; these could set you back anywhere from $30 to $80 per yard perhaps even more if these are custom woven.

It is normal practice for service providers to engage in a price war because they know price is a huge factor in awarding contracts. As the consumer, you must remain focused on the objective and that is to get the contractor who can do the best job possible.

In fairness, the highest quotation may appear to have premium value but it also does not necessarily guarantee you the best service as well.

When negotiating with professional carpet cleaners, work out the other details of the arrangement such as:

  • Add on services
  • Warranty and guaranty on services
  • Discounting programs for extended arrangements

Once you have all of the information, review all the other data you have collected and make your most educated decision.

5. Keep a watchful eye

Last but certainly not the least; be mindful of the people who are behind these companies. Remember, you are letting “strangers” into your household. A carpet cleaning job could take several hours; maybe even days if it includes general cleaning and restoration work. This is the value of conducting due diligence.

The best approach would be to schedule cleaning when there would be at least 2 people in the household.

Hiring professional carpet cleaners is the best option in ensuring the quality of your carpets and most importantly, the health and well-being of your loved ones. Always take the time and make the effort to choose the best carpet cleaning service for your home.

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